Returns Policy

At Marchello & Co. we offer a 30-day return policy on all items.  If your item was received not as-ordered or you are not satisfied with your purchase, you can return it within 30 days of receiving the item (in its condition, as received) for a full refund or exchange.

Please contact our customer service representatives in order to obtain a RMA # and instructions on how to properly prepare your item to be shipped back to us.  Once accepted, your return will be processed.

Engraved jewelry items cannot be returned, with the exception of engraved wedding rings—however, the engraving fee is non-refundable.

Send us a message  and we will help you

Our Customer Say It Best

  • Could not have asked for more from the Marchello&Co Team

    "The ring was perfect in every way. I found Marchello&Co's customer service to be second-to-none and they consistently went above and beyond to get the ring delivered early." - Gary, Preston
  • I highly recommend this company. A+

    "Recently purchased the 6mm comfort fit men wedding band in platinum. It was the easiest and best purchase for jewelry I have ever made." - Anonymous
  • Marchello&Co is an Amazing Service

    "From the delight of the engagement ring I received to the amazing customer services provided to me. I always had the pleasure in dealing with extremely helpful people." - Anonymous
  • They have my full trust

    "GNs customer service was very helpful, and professional. Most of all they were patient, and not pushy. The wife loved it. I will be using Marchello&Co again in the future." - Anonymous
  • All I expected and more

    "The Peridot Drop earrings are fantastic! Everything I have ordered over the years has been all I expected and more. I will order the matching peridot necklace soon." - Anonymous