Watch Warranty

Marchelloandco.com Two-Year Limited Watch Warranty

Marchelloandco.com Two-Year Limited Watch Warranty

All watches from the Marchelloandco.com Collection are genuine and authentic with serial numbers intact. We work hard to bring you high quality products at competitive prices. Marchello and Co. is an authorized dealer of many watch brands. As an authorized dealer, we can offer you a watch with the manufacturer's warranty. Marchello and Co. also buys watches from other authorized dealers, distributors, and other established lines of distribution within the watch industry. A benefit of buying through these alternative channels is that we are able to offer you a highly competitive price, though the manufacturer's warranty on these watches may not be valid. In the case that the manufacturer's warranty is not valid, Marchelloandco.com offers an industry-leading two-year limited watch warranty to cover your watch.

The Marchelloandco.com Two-Year Limited Watch Warranty will cover the watch in the event that it stops moving due to a defect in the watch's movement mechanisms. Before you try to service the watch, make sure that the battery hasn't died. View the terms and conditions of the Marchelloandco.com Two-Year Limited Watch Warranty below.

 

 

Marchelloandco.com Two-Year Limited Watch Warranty Terms

Duration and Scope of the Limited Warranty

This limited warranty applies to a watch ("Watch") purchased in the continental United States of America, or Alaska or Hawaii, from either Marchelloandco.com Inc. or Marchello and Co. Export Sales, Inc. (as provided in the shipment confirmation email for the Watch) ("Marchello and Co."), and lasts for two (2) years from the date the Watch was purchased from Marchello and Co.

THE MANUFACTURER'S WARRANTY MAY NOT APPLY TO THIS PRODUCT BECAUSE Marchello and Co. IS NOT AN AUTHORIZED RESELLER OF THIS WATCH. Marchello and Co. DISCLAIMS ANY LIABILITY UNDER THE MANUFACTURER'S WARRANTY.

What is covered?

Marchello and Co. warrants that the internal movement mechanisms of the Watch are free from defects.

What is not covered?

This warranty is limited and does not cover any damage to or defects in parts not used in the movement of the Watch, including, without limitation, Watch bracelets, straps, crystals, finish, batteries, crowns/stems, or cases. This limited warranty does not cover any damage or defects (1) if there is evidence of excessive wear and tear, (2) if there is evidence of intentional or accidental misuse or abuse, including, without limitation, abuse related to servicing not carried out by authorized service centers, (3) resulting from loss, theft, or Act of God, or (4) if used under conditions which exceed the Watch manufacturer's water resistance guidelines.

Exclusions and Conditions

CONSEQUENTIAL AND INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF USE, ARE NOT RECOVERABLE UNDER THIS WARRANTY OR ANY IMPLIED WARRANTIES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

In order to have coverage under this warranty, the serial number imprinted on the Watch casing must be clearly legible, and no part of the original Watch back or original serial number has been removed, changed, altered, replaced, erased or defaced.

IF ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, LASTS LONGER THAN THIS TWO-YEAR EXPRESS WARRANTY, THE IMPLIED WARRANTY IS LIMITED TO THE TWO-YEAR PERIOD OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

How State Law Applies

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

What Marchelloandco.com Will Do

For Watch defects covered by this limited warranty, at Marchello and Co.'s choice and cost, Marchello and Co. will (i) have your defective Watch repaired, (ii) replace your Watch with a watch with similar features and functionality, or (iii) refund to you the amount you originally paid to Marchello and Co. to purchase your Watch.

How to Get Service

To obtain instructions on how to obtain service under this warranty, contact customer service at (800) 758-0661. You are responsible for postage charges and any insurance for shipment to the service facility. The repaired Watch will be returned to you at Marchello and Co.'s cost if the return address that you provide is in the continental U.S., Alaska or Hawaii, or at your cost if you provide a return address located outside the continental U.S., Alaska or Hawaii. When you send the Watch to the service facility, please include a brief description of the problem.

 

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Our Customer Say It Best

  • Could not have asked for more from the Marchello&Co Team

    "The ring was perfect in every way. I found Marchello&Co's customer service to be second-to-none and they consistently went above and beyond to get the ring delivered early." - Gary, Preston
  • I highly recommend this company. A+

    "Recently purchased the 6mm comfort fit men wedding band in platinum. It was the easiest and best purchase for jewelry I have ever made." - Anonymous
  • Marchello&Co is an Amazing Service

    "From the delight of the engagement ring I received to the amazing customer services provided to me. I always had the pleasure in dealing with extremely helpful people." - Anonymous
  • They have my full trust

    "GNs customer service was very helpful, and professional. Most of all they were patient, and not pushy. The wife loved it. I will be using Marchello&Co again in the future." - Anonymous
  • All I expected and more

    "The Peridot Drop earrings are fantastic! Everything I have ordered over the years has been all I expected and more. I will order the matching peridot necklace soon." - Anonymous